GlimpseBI

FAQ

Questions, answered.

Everything from where your data lives to how renewals are priced.

Product

What is Glimpse BI?

A self-serve business intelligence plugin for WordPress. It builds charts and dashboards directly from your WordPress database, inside wp-admin — think of it as a small, opinionated Metabase that lives natively in your CMS.

Where does my data live?

On your own server. Glimpse BI reads your local WordPress database and renders charts in place, and the free plugin contacts no external service. If you use Ask (Pro), your site sends your schema (table and column names, never the rows) to Glimpse’s AI service by default; you can widen that in settings, and you can mark tables private so Ask can never see them.

Do I need to know SQL?

No. The no-code GUI builder covers Count, Sum and Average over any table and dimension. SQL mode is there for developers who need complex joins or window functions, but it is entirely optional.

Free vs Pro

What does the free plugin include?

The full v1.x feature set — GUI builder, SQL mode, schema introspection, 7 chart types, dashboards, and public embeds — with no caps on dashboards, charts or embeds, and no watermark.

What do I get when I upgrade to Pro?

Pro adds Ask (with monthly AI credits), pre-computed charts (materialization), Editor-role permissions so clients can build and Ask without admin access, Excel and background exports, and priority support. Every Pro feature is included at every paid tier; plans differ in sites, monthly AI credits and support reply time.

Ask (AI)

What is Ask?

Ask lets you type a question about your WordPress data and get back a real chart, checked by the same read-only engine as a hand-built one. It restates your question, asks when a word is ambiguous, and shows how the answer was computed. Ask is part of Glimpse BI Pro.

Do I need my own AI key?

No. Ask runs on Glimpse AI credits included with every Pro plan, and you can top up any time from your account. There is no key to set up and no surprise bill: when credits run out, Ask pauses and everything else keeps working.

What does a credit buy?

About one typical question. Thorough mode, for harder questions, uses more, and you see the estimate before you send. Opening, saving, pinning or re-running a saved answer costs nothing.

What data does Ask send, and to whom?

By default Ask sends your schema only: table and column names and types, never the rows. Numbers in an answer are filled in on your own server. Requests go to Glimpse’s AI service on Cloudflare, which runs DeepSeek models, and your data is never used to train models. Two optional settings widen this (short value lists such as order statuses, and full result rows), and both are off until an admin turns them on.

Can Ask change my database?

No. Every query is a checked, read-only SELECT, the same check a hand-built chart passes. Tables you mark private (users, user meta and customer details by default) are blocked for Ask outright, not just hidden.

Security

Is SQL mode safe?

Yes. Every SQL query is parsed and validated read-only at the AST level — not with a regex. Anything that is not a plain SELECT (or WITH … SELECT) is rejected, along with file access, sleeps, and multi-statements. All filter values are bound parameters.

How are public embeds protected?

Each embed is served behind a 256-bit random signed token with per-token and per-IP rate limiting. Viewers never touch your admin or your database directly.

Licensing & billing

How is Pro priced?

An annual subscription, per the number of sites: Personal ($69/yr, 1 site), Agency ($209/yr, 10 sites), and Business ($429/yr, unlimited sites). Until 31 January 2027, the first year is 20% off. Every plan includes monthly AI credits for Ask.

How am I billed, and can I cancel?

Yearly, by card, through Stripe. Cancel any time from your billing portal and your license keeps working until the end of the year you paid for; after that Pro features turn off, and your charts and dashboards stay.

Is there a money-back guarantee?

Yes — a 14-day money-back guarantee on every Pro plan, no questions asked.

What about the AppSumo lifetime deal?

During our launch window we offer lifetime tiers on AppSumo ($59–$399). The lifetime SKU is retired when the window closes; after that, Pro is annual-subscription only. Note: priority-support SLAs apply to subscription plans, not AppSumo lifetime tiers.

What happens if my license can’t be validated?

Pro keeps working for 7 days if our license server can’t be reached. After that, Pro features degrade gracefully — but your charts never stop rendering, on any plan.

Technical

What chart types are supported?

Seven types — KPI, Bar, Line, Donut, Heatmap, Table and Funnel — all free. All rendered with ApexCharts and a consistent editorial theme. Line charts render with an area fill.

Can I get the data out?

Yes. Export any chart or a whole dashboard to CSV or JSON with injection-safe cells; Excel (XLSX) workbooks are a Pro upgrade. Large exports run asynchronously so they never block your admin.

Will big tables slow down my admin?

Results pass through a stale-while-revalidate cache layer and dashboards load their charts in parallel. For heavy charts, Pro materialization pre-computes results on a schedule (hourly, twice-daily or daily) so dashboards load instantly.

Still have a question?

The free plugin is the fastest way to find out if Glimpse BI fits your site.